Information
Resident Family Members and Friends of Hillcrest Village Care Centre
UPDATE
May 1, 2026
Respiratory Outbreak Update
Dominion Suites home area continues with CONFIRMED- Acute Respiratory Outbreak. The pathogen is Rhinovirus (common cold). Please see below for outbreak reminders.
The respiratory outbreak in our entire Hillcrest building continues (Bayview Suites, Dominion Suites, Georgian Suites & Harbour Suites). Heritage Suites home area continues with enhanced surveillance.
As per Public Health guidance, the Bayview Suites, Harbour Suites and Georgian Suites home areas may resume booking appointments and can start activities within their own home area (not mixing with other home areas at this time for activities). The home area doors will remain closed until further notice.
Universal masking is in effect for the entire facility.
Outbreak Reminders (for all Dominion visitors)
- Public Health advises that non-essential visits be postponed until the outbreak has been resolved.
- Non-essential appointments or outings should be postponed.
- All visitors and staff must comply with PPE requirements. When you enter the facility, you need to wear a mask and visit in your loved ones’ room away from others. Don full PPE if visiting a Resident that is in isolation (N95 mask, gown, eye protection and gloves, remove upon exit of the room and don a surgical mask).
- Masks should NOT be removed while visiting during a suspect or confirmed outbreak while on the affected home area.
- Essential caregivers can provide support to their loved ones following recommendations of Public Health.
- Limit movement between affected and non-affected areas.
- Do not visit other non-infected residents or wander the home area if visiting an infected resident.
- All visitors are encouraged to be vaccinated.
- If you have any respiratory or enteric signs or symptoms, please do not come into the facility to visit until your symptoms have resolved.
- We recommend that residents wear a mask whenever possible.
- Be sure to wash or sanitize your hands regularly.
Important Reminders for All Visitors
- Wash or sanitize your hands regularly
- Do not visit if you are experiencing respiratory or enteric symptoms
- All visitors are encouraged to be vaccinated
- Limit movement between affected and unaffected areas
All visitors and staff must wear surgical masks in the entire facility.
Outdoor Areas – Spring Reopening Update
As the weather warms up, we know many residents and families are eager to spend time outdoors. We are pleased to share the following update on outdoor access at Hillcrest Village Care Centre.
Patios and Balconies
- Heritage building – patios and balconies are now open.
- Hillcrest building – patios and balconies are now open.
- Residents are welcome to enjoy their home area patios and balconies. Registered staff on each home area can assist with access.
Grounds and Walking Paths
- Yard clean up has been completed.
- Residents and families are welcome to enjoy walks on the grounds and cleared outdoor spaces.
Parking Lots – Please Use Caution
Our parking lots have not yet been swept following the winter season. Loose sand, grit, and debris remain on the pavement, which can be slippery underfoot and especially difficult for residents using walkers, wheelchairs, or other mobility aids.
- For everyone’s safety, please do not walk residents through the parking lots at this time.
- We kindly ask families to use the patios and cleared grounds for outdoor visits until sweeping is complete.
- We will provide an update as soon as the parking lots have been cleaned.
Tips for Outdoor Visits
- Please dress your loved one for the weather – spring temperatures can change quickly.
- Let the home area staff know before taking a resident outside, so we can support a safe visit.
- Sunscreen, hats, and water are encouraged on warmer days.
Thank you for your patience as we transition into spring. We appreciate your help in keeping all residents safe while they enjoy the fresh air and sunshine.
If you have any questions, please reach out by email to reception@hvcc.ca or call us at 705-526-3781.
Send us a Message
Do you have a question? Contact us today. Hillcrest is proud to be "Your Home Away from Home!"