Information
Resident Family Members and Friends of Hillcrest Village Care Centre
December 12, 2025
Re: Harbour Suites Outbreak & Updates
Norovirus Outbreak on Harbour Suites
We have residents on Harbour Suites home area presenting with enteric symptoms (vomiting, and diarrhea). In consultation with Public Health on December 12, 2025, the pathogen is Norovirus. Norovirus is a very contagious virus that causes vomiting and diarrhea. It is sometimes called the "stomach flu" or the "stomach bug." However, norovirus illness is not related to the flu. The flu is caused by the influenza virus. Norovirus causes acute gastroenteritis, an inflammation of the stomach or intestines.
Most people with norovirus illness get better within 1 to 3 days; but they can still spread the virus for a few days after. It is extremely important to ensure that if you are visiting, you regularly wash your hands with soap and water and also use hand sanitizer. It is recommended that you do not eat or drink while visiting the home area; which is in keeping with our universal masking on all home areas.
Influenza-A Outbreak
on Heritage Place, Centennial Place and Georgian Suites
The outbreak continues for Heritage, Centennial Place and Georgian Suites home areas.
Outbreak Reminders
(for Harbour Suites, Heritage Place, Centennial Place and Georgian Suites Visitors):
- Be sure to wash or sanitize your hands regularly.
- Public Health advises that non-essential visits be postponed until the outbreak has been resolved.
- All visitors and staff must comply with PPE requirements. All visitors and staff must don a surgical mask upon entry to the facility as universal masking remains in effect. Don full PPE if visiting a Resident that is in isolation (N95 mask, gown, eye protection and gloves, remove upon exit of the room and don a surgical mask).
- Essential caregivers can provide support to their loved ones following recommendations of Public Health.
- Limit movement between affected and unaffected areas.
- Do not visit other non-infected residents or wander the home area if visiting an infected resident.
- All visitors are encouraged to be vaccinated.
- If you have any respiratory or enteric signs or symptoms, please do not come into the facility to visit until your symptoms have resolved.
- Non-essential appointments or outings should be postponed.
- We recommend that residents wear a mask whenever possible.
Universal masking is in effect,
please wear a mask while in the facility in all home areas.
Guest Meal Price Update
Effective January 15, 2025, guest meal prices at Hillcrest Village will be adjusted as follows:
Lunch: $9.00
Supper: $12.00
This is our first price adjustment since 2023. The new rates reflect rising food costs while ensuring we continue to provide excellent meals. If you have questions about guest meals or wish to arrange dining with your loved one, please speak with our front desk staff. We appreciate your understanding and continued support.
Holiday Get Together Events – Cancelled
Unfortunately, due to the outbreaks occurring in the facility, Public Health has recommended we cancel all the upcoming Christmas Get Togethers on December 13th and 20th. All families that have given their RSVP will be contacted directly by the Programs Coordinator about this cancellation.
The Programs department will plan an outbreak friendly and fun program for the residents. We apologize for the late cancellation of these programs, as we know that you and your family members were looking forward to attending these events.
Please share this information with other family members who may not be on our distribution list.
If you have any questions, please reach out by email to reception@hvcc.ca or call us at 705-526-3781.
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